Privacy Policy

Information we may collect

When you use Scr66 Casino, we may collect information that identifies you directly, information connected with your account, and technical information about how you use the website. The information collected can vary depending on the services you access, the actions you take and the checks that apply to your account. We seek to collect information that is reasonably relevant to operating the website and providing gambling services.

Account and contact details

This may include your name, date of birth, residential or contact details, username, account credentials, preferences and details provided when you register or update an account. We may also keep records of communications with you, including questions, complaints, requests and other messages sent to customer support.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. Depending on the circumstances, this can include identity documents, proof of address, photographs or other information needed for account and security checks. We may also record the results of verification, risk and anti-fraud checks.

Payments and transactions

We may handle information about deposits, withdrawals, bets, gaming activity, account balances, transaction history and payment status. Payment providers or other authorised service providers may process payment information on our behalf. We may receive information needed to confirm a payment or investigate a transaction, but payment details may also be handled directly by the relevant payment provider under its own privacy practices.

Device, usage and cookie data

When you visit the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, general location information, pages viewed, access times, referring pages and interactions with website features. We may use cookies and similar technologies to remember settings, maintain sessions, support security, understand website use and improve performance.

How we use information

Personal information may be used for the purposes below. We may use the same information for more than one purpose where this is reasonably necessary and permitted.

• To create, operate, maintain and secure your account.
• To provide website features, gaming services, payment functions and customer support.
• To verify identity, age, account ownership and the accuracy of information supplied.
• To conduct anti-fraud, anti-money-laundering, responsible gambling, security and risk checks.
• To process deposits, withdrawals and other account transactions.
• To communicate with you about your account, service notices, security matters, requests and changes to the website.
• To understand how the website is used, troubleshoot technical problems and improve content, functionality and user experience.
• To detect, prevent and investigate suspected fraud, misuse, unlawful activity, security incidents or breaches of applicable terms.
• To comply with legal, regulatory, court, taxation, reporting and record-keeping obligations.
• To send marketing or promotional communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.

We may combine information from your account, transactions, communications, device and website activity to protect the service, make decisions about account security and meet operational or legal requirements. We do not use personal information for purposes that are incompatible with the reason it was collected without an appropriate legal basis or further notice where required.

Sharing information

Information may be shared with service providers and professional advisers that help operate the website, process payments, perform verification, provide technology, monitor security, deliver communications or support compliance functions. Information may also be disclosed where necessary to protect users, investigate suspected wrongdoing, respond to a valid legal request or meet an applicable obligation. Service providers are expected to handle information appropriately for the services they provide.

Some organisations that receive information may operate in countries outside Australia. Where information is transferred or accessed internationally, reasonable steps may be taken to support appropriate handling and security, subject to the requirements that apply to the relevant activity.

Cookies, security and storage

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Some are needed for core functions, such as keeping you signed in, remembering selections, supporting security and enabling pages to work correctly. Other cookies may help us understand traffic, measure performance, remember preferences or support relevant communications.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block future cookies or receive a notification before a cookie is stored. If you disable certain cookies, some website features may not operate correctly or may be less convenient to use.

Protecting information

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, online transmission or electronic storage method can be guaranteed to be completely secure, so you should also protect your account credentials and avoid sharing passwords with anyone.

If you believe your account has been accessed without permission, or if you become aware of a privacy or security concern, contact support as soon as possible. We may need to verify your identity before discussing an account or taking action.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, support, dispute handling, security, reporting and legal compliance. Some account, transaction, identity and other records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in line with applicable requirements.

Your privacy choices and rights

Depending on your circumstances and the requirements that apply, you may have rights and choices concerning the personal information we hold about you. To exercise a privacy right or ask a question about your information, contact support@scr66-casino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records.

• Access: you may ask for access to personal information we hold about you and, where appropriate, information about how it is used or disclosed.
• Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: you may ask us to delete personal information where it is no longer needed or where another applicable right allows deletion. Deletion may not be possible for records that must be retained for legal, security, dispute or operational reasons.
• Marketing consent: you may withdraw consent to marketing communications at any time by contacting support@scr66-casino.best or using an unsubscribe option included in a marketing message. Withdrawing marketing consent will not stop essential account, security, transaction or service communications.
• Other choices: you may ask questions about cookies, request clarification about information handling, or raise a concern about the way personal information has been managed.

For security, we may ask for additional information to confirm your identity before responding to a request. We aim to respond within a reasonable time and may explain if a request cannot be completed, in whole or in part. This may occur where information must be retained, disclosure would affect another person, fulfilling the request would create a security risk, or an applicable exception applies.

Marketing preferences

You can choose not to receive promotional messages. If you opt out, we may still contact you with messages that are necessary to administer your account, confirm transactions, address security issues, provide requested support or communicate important service information. Preferences may take a short time to apply across all communication systems.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The updated version will be made available on the website with its effective date or other notice where appropriate. We encourage you to review this page periodically so you understand how information is handled. Continuing to use the website after an update may indicate acceptance of the revised policy where permitted.